Delivery

We ship our products within the UK Mainland.

Shipping is FREE. The price you see is the price you pay!

For all our enrichment and feeder products we use DHL and UK Mail. Your item will be sent via tracked delivery for peace of mind and a signature is required upon delivery. Once you have received the tracking details, you will be able to change the delivery date or choose to deliver to a neighbour, if needed.

Please note that deliveries to Scotland can take up to 3 to 5 working days to arrive to you once your parcel has been handed over to our courier.

For all our outdoor housing we are proud to say that we include FREE delivery and installation (UK MAINLAND ONLY) as standard when you order one of our outdoor housing products. Once we have received your order, we will be in touch to arrange the delivery date. Please see below for further delivery information and timings for heavier items, including our housing and enclosures.

For our indoor pens, they will arrive to you flat packed (in panel form) for you to self-assemble. Delivery is available for UK Mainland only.

Orders placed for any of our housing outside of the UK Mainland will NOT be fulfilled and will be refunded.

Extra Large Items: Please note that extra-large items or customised items may incur a postal charge if our regular courier is unable to deliver. If this is the case, we will notify you once we have received and reviewed your order. Alternatively, we have a collection point for any items you may wish to collect in person. Our collection point is in Worksop, Nottinghamshire. To do so, a date and time must be mutually agreed.

Installation: For products requiring installation, such as those found on the outdoor housing section of our website, we kindly ask that you allow a lead time of 6 to 8 weeks. Please refer to the installation section below for further information.


Installation (Outdoor Housing only)

Bases: Due to the size, weight and durability of our housing, we must refuse to install any items on grass, soil or otherwise soft footing. You, the customer, are responsible for providing a ‘hard standing’ base for the product to be assembled on, such as concrete, decking, bricks or patio slabs. We recommend that as soon as you place your order, you start to make plans to ensure you have the appropriate base laid. If for this reason, your base it not ready at the time we contact you to schedule the installation date, then your build will automatically be offered to the next customer who is waiting for the same product, and you will have to wait longer until we have confirmation from you that your base has been completed.

Access: Please ensure that there is clear access at the point of delivery, such as a clear walkway that can comfortably accommodate 2 grown adults carrying large items to the designated area. We will not carry large items through households, windows or over outbuildings. If we are unable to access the point of installation, your product will be left with you to install yourself or you will be required to pay an additional fee for our return.

Weather: Please note that installation is subject to the weather being kind to us. We cannot carry out any installation during particularly dreary or hazardous conditions as this may negatively impact our ability to safely and sufficiently install your enclosure. You are responsible for letting us know on the day of installation, of any bad weather in your area. We may have to reschedule the delivery date at short notice if we feel that it is pertinent to do so, although we shall always do our best to deliver and install as and when agreed.